by Nick Del Pozzo
April 17, 2010
I am taking this opportunity to comment, critique, evaluate my latest Cruise on Celebrity Summit, Sail Date 4/17/2010, Reservation 4697174.
We have taken 5 cruises in the last 5 years with the majority of them on Holland America Lines, the benchmark for all our cruises. We choose Celebrity Cruises because we believe them to be FIRST Class although we had options for other cruise lines with similar itinerary, we were disappointed.
The facilities aboard the Summit were a little lacking in that railings were sanded but not varnished, public bathroom floors were like ice skating rinks, lounge chair covers on the Promenade deck were stained, but most disappointing were our stateroom beds. They were too soft and lumpy resulting in back pains for my wife and me every night after our second night. I did bring this up to the Guest Relations desk to no avail.
The BEST NEWS is that the shipboard personnel were extremely friendly and helpful. In particular the Cosmopolitan dining room servers (Marius and Pauline) were outstanding and our sommelier Fernando provided us exceptional service and choices of wine. The concierge also provided exceptional service in addressing my needs.
Our worst experience was at the SS Normandie Restaurant. We had made reservations for the night of Friday April 23 and expected exceptional service and food. We were disappointed on both counts. The service was lacking starting with waiting to be greeted and shown our table to our serverís lack of attention throughout the meal. The food was poorly prepared. I had the filet and lobster, the steak was tough and the lobster was burnt. Although I left the food on my plate, no one until the servers were going to remove our plates, asked if there was anything wrong with the meal or offered to replace the food. I certainly believe this was a waste of money and a devastating experience.
Our second worst experience was at the conclusion of the cruise. After paying extra for transfers from the Pier to EWR airport, marching in the rain to our supposedly buses we found there was no room on the buses, and we had to wait for a returning bus to take us to the airport. After several updates of 15 minutes the bus will be here, 45 minutes later we took a taxi. This was poor planning and execution.
All in all the condition of the ship, the really terrible experience in the Normandy Restaurant and the disembarkation experience has left a BAD TASTE in our mouths for future Celebrity Cruises.
I am sending a copy of this review / evaluation to our travel consultant at AAA so she can advise others of our experience.