Celebrity Cruise Lines - Cruisemates Reader's Cruise Reviews
Celebrity Cruises

Summit
by Some Guy
Western Mediterranean
July 10, 2008

Our itinerary, Venice to Barcelona, was called "Mediterranean Classics". Much has been written elsewhere about each port, so I will comment on my shipboard experience for those considering traveling aboard the Summit.

EMBARKATION

I reached the pier by water taxi in Venice. My luggage, three quite heavy cases, was taken quickly at the dock and I passed through the embarkation process quickly, in less than 15 minutes. There were many people embarking, but the system in place was efficient and Celebrity wisely stationed the right amount of agents to welcome and register guests. Also, the port terminal was climate controlled & my first contact was an articulate, sharply dressed, efficient young woman in a blue suit. The immediate impression was one of confidence and sophistication.

CABIN

I stayed in an outside cabin at the front of the ship that was well engineered, comfortable and ergonomic. The cabinets have a pear-wood affect and there is ample storage, including drawer and hanging space in a three portion wardrobe. (N.B.: The door and cabinet hardware seem to be precision engineered; that means that latches and handles operate as intended and do not click, rattle or jam, even on rough sea days). The safe was easy and intuitive to operate. A corner unit adjacent to the wardrobe housed a standard (tube, not flat screen) television, mini-bar and high cabinet with extra pillows, one of which was composed of a special hypo-allergenic polymer that offered excellent lift and support for poor sleepers like me.

Bedding

The queen-sized bed was made up of two twin units placed together, but fixed into position so that the division between them was mostly imperceptible. The bed was triple sheeted in high thread count contrasting (tan/white) linens that were not pure cotton, but of a combination of fibers that felt smooth to the touch and "breathed" with the skin, important on a passage to ports with very hot summer weather (Athens and Rome), even though the climate control cooled and dehumidified the cabin well.

Cabin Details

Three large full height mirrors lined a wall of the cabin, divided with handsome wood affect frames. A sitting area adjacent to the window included a small settee (a twin pullout in a dense, quality twill fabric), sturdy frosted glass coffee table and a polished limestone writing desk with an upholstered chair that could be turned to face the coffee table to create a conversation area. The desk had storage areas beneath it for books and travel guides that helped keep the surfaces in the cabin clear. Also, the desk area had independently controlled lighting and dual power outlets -- thoughtful inclusions. There was a very deep windowsill that held champagne and ice buckets and drink platter easily; again, allowing more surface space in the cabin to give an overall feeling of spaciousness.

Bath

The bath was compact but well engineered, with a very powerful, easily operated white tile shower and ample storage under the white and cream sink and vanity. Recent repairs to caulking and tile were done to a professional standard, nearly imperceptible to all but the closest observers like me. Towels were of high quality, absorbent cotton terry with bands of knitted cotton, alternating tan and white colors each day. A fresh yellow rose was placed alongside the sink in a vase that stayed stable and upright even on a rough day at sea.

In summary, the cabin resembled a small, well appointed European business class hotel. The furnishings were tasteful and well designed, in excellent condition and very clean. Cabin service was intuitive (my attendant quickly noticed that I prefer extra pillows) and polite (knocking softly when delivering canapes and calling by telephone when I inadvertently left the do not disturb sign on my door one evening).

SERVICES

The Maitre d'hotel, Youssef, was gracious, smiled easily and helped many passengers find the right dinner seating. Our server was amiable and talkative, but also very efficient and obviously experienced. The sommelier was slightly inflexible and mildly abrasive, drawing comments from my table mates. The assistant waiters were extremely attentive and ambitious, filling water glasses, bread baskets and smiling graciously. The hospitality management model shows an obvious emphasis on promotion from within. Most members of Cosmopolitan dining staff want to build fidelity in passengers and it shows.

Laundry/Dry Cleaning

Quite reasonably priced for shipboard facilities and also reliable. The pressing seemed to be hand finished and the dry cleaning turn-around time was quick, a day or less for standard service.

Technology

Internet access was reliable overall, limited to the midship area. I dealt personally with two members of the computer room staff -- Rose and Rafael -- each of whom impressed me greatly with their acumen and resourcefulness.

Excursion Staff

Hard working and well organized. They used colored stickers and escorts with numbered paddle signs to help passengers find the gangways, shuttles and tenders. Groups met in the ship's theater or lounge and were given ample time to assemble before departing. Chilled water was offered for sale on a bar cart, and frequently offered again for free when the tour re-assembled. Cold towels at the returning gangway were a thoughtful inclusion in the summer heat. The tour staff dealt well with difficult passengers and wisely put the experience of the group above that of late or missing participants upon departure, a difficult but necessary aspect of managing tours.

Activity Staff

Adroit, personable, kind and patient with passengers of different ages and dispositions, including small children and particularly several elderly passengers and those traveling alone. The team was sincere and easily approachable. They obviously wanted to set passengers at ease and keep them involved in their programs, which varied from the hugely popular bingo games to smaller puzzle and trivia groups, and enrichment lectures. This is a team that smiled easily and showed enthusiasm for their work. The team also seemed larger than it actually is, because the members adopted different roles throughout the day.

Leadership/Communication

The cruise director on our passage was omnipresent, introducing entertainers, hosting and promoting shipboard events, chatting amiably with crew and staff throughout the day and continually smiling at passengers in each stateroom through televised shipboard news segments that ran on a loop on a special TV channel. During our sailing, he was frequently joined on camera by the port/shopping guide, a Canadian with an encyclopedic knowledge of port customs, geographically specific goods and merchandise and potentially hidden costs and complications for inexperienced tourists. She was very clear, specific and polished in her televised presentations and quite earnest and warm with individual passengers at her desk, and at the gangway and in port. She seemed available to every passenger at all times, hungrily and indefatigably seeking out their questions and concerns, and with seemingly limitless patience. Impressive.

FOOD/BEVERAGE

Highlights included Poached Salmon with saffron Mayonnaise in Aqua Spa, a very good chocolate souffle in the Normandy Restaurant. Also, good, strong afternoon teas (informal self-service) included sandwiches that were very fresh. Savory breakfast pastries (quiches, ham/cheese croissants) served warm in an area called "Cova Cafe" by a lovely woman, Delores, and quite good specialty coffee. The Maitre 'd hotel in the Normandy and Aqua Spa recognized individual passengers warmly. He was one of a handful of staff who made the Celebrity Summit feel like a smaller, more intimate cruise experience.