January 6, 2007
This was about the 12th cruise for my wife and I and the third on Celebrity. The first was a bust (about 8 years ago) and the second was last summer in the Baltic that was fine. The check-in process was smooth, owing in part to our Concierge class reservation. The line should clearly post the time for boarding (which it doesn't now do). We boarded the ship at 1 PM, but were told that the cabins weren't ready and we would have to drag our carry-on luggage around until 2 PM. We had a bite to eat and went to our cabin anyway and found it ready for habitation.
Overall, the food was excellent. The wait staff quickly learned our likes/dislikes and provided what we needed without asking. Being charged for cappuchino in the dining room still annoys me. Charge a few bucks more for the room and provide it without the hassle of signing a chit. Virtually everything about the ship was first rate. The spa was clean and efficient (Steiner of course). The thalassotherapy pool and two hot tubs near the spa were largely unused and delightful.
The entertainment was very good, including the dancers, the commedians, etc.
Exiting the ship was ok, but could have been better. They put the Concierge passengers in the movie theatre until their number/color is called. Unfortunately, there is no way that all of the Concierge passengers could fit in the theatre. We gave up and stood by the gangway until our group was called. There was no Concierge benefit for departing. A few negatives - though not enough to prevent us from going on Celebrity again.
The excursion descriptions were woefully inadequate. In several places, the fact that an excursion is just a bus risk was not disclosed. The cruise director and his staff were not very friendly. They tended to hide most of the time and smiled only when necessary. One trivia session was run by a nice chap who's command of English was so poor that it was difficult to understand the questions.
The bars are very nice, but suffer from a common affliction. The accompanying music is played so loudly, that it is very difficult to engage in a conversation. That was a common theme at all of the indoor bars, especially the martini bar.
Overall, I would rate this ship/cruise as about a 90 our of 100; very good but in need of tweaking around the edges.