Celebrity Cruise Lines - Cruisemates Reader's Cruise Reviews

Celebrity Cruises

Summit

by Steve Hatcher
Hawaii
October 28, 2006

As an Elite Member with Celebrity we sailed on a 14 day Hawaii cruise from LA. We booked the Sky Suite with a Butler etc. In over 28 cruises I have never had such a bad experience as this cruise.

The maintenance wokers were cutting metal and welding outside and beneath our balcony for 4-6 days. The red and orange sparks yielded such a high pitch tone at 7:00 AM we had no choice but to get up.

When I was measured for my tuxedo I received 2 different sized shirts with the sleeves 5 inches to long, pants 6 inches to short, wrong sized shoes and my wife had to continue to deleiver them to the alterations dept since I'm a disabled cruiser.

The advertisements stated pillow top mattresses and we had none. They gave us the general menu in our suite instead of the conceirge menu thinking we would not know the difference.

We stood in line for 55 minutes trying to get on the ship due to some problem in the hot sun on concrete with no cover. Our Sky Suite Balcony was missing furniture. Our Sky Suite TV was defective for the first 5 days of the cruise.

The waffle machine on the ship caught on fire and its the only one they had everyone was told.

Still a week later we have yet to receive our 2 LOST LUGGAGE with souvenirs and my wife's formal dresses in them.

On the fishing excursion in Kona (Marlin fishing) the boat Captain was drunk and the deck mate was lecturing everyone on "ICE" the drug that he said most of Hawaii's folks use to bear living there. He was fired I have been told.

The class of service was the worst we have seen in cruising with RCCL and Celebrity over 20 times and it appears to be getting worse. I asked for my money back but nobody at Celebrity will return my call which says alot about there customer service to their repeat customers.