Celebrity Cruise Lines - Cruisemates Reader's Cruise Reviews

Celebrity Cruises

Summit

by Mark Singleton
Alaska
May 7, 2006

I too took this cruise. To say I was disappointed is an understatement. For Celebrity to say that only four or five people complained is even more of an understatement. Despite the loss of two ports of call - Seattle and Sitka and the fact that our other ports of call were cut short and the eventual trip down the Inside Passage, I think the final straw was our uneventful trip to the Hubbard Glacier, which I believe would have been the highlight of the trip for most people onboard.

Food was served no more than faintly hot; sanitization left a lot to be desired and staff morale was obviously low. This is not what I expected from a company of such high esteem.

When I thought things could not get any worse, when we finally disembarked some 1 1/2 hrs late, we were left standing inside the docks, lined up like a group of naughty children for 45 minutes while our coach transfers were sorted out. Just another instance of disorganisation which seemed to be the norm.

I certainly didn't feel like a Celebrity that day, or any other day of the 13 night cruise !