Celebrity Cruise Lines - Cruisemates Reader's Cruise Reviews

Celebrity Cruises


by jwfhunts - April 9, 2006
THE SUMMIT. - Hawaii Circle Cruise -
9th - 23rd April 2006.

It has been over 25 years, since we last visited The Hawaiian Islands; so for something different, we chose a 14-night roundtrip cruise from Los Angeles with Celebrity Cruises on their ship - The Summit. We chose the air/sea programme from the United Kingdom.

Travel documentation arrived well ahead of departure. The information supplied was relevant and ticketing was correct. There was no shore excursion information, but details of these were found on the Celebrity web site.

Travel documentation arrived well ahead of departure. The information supplied was relevant and ticketing was correct. There was no shore excursion information, but details of these were found on the Celebrity web site.

On arrival at Los Angeles International Airport, we were met and welcomed by a Celebrity Representative, immediately having cleared the customs area. This rep was extremely professional and advised us about the best places to eat and visit in San Pedro, port of Los Angeles, where our overnight accommodation was located. She escorted us to the Super Shuttle pick up point and remained with us until the arrival of the shuttle - gone are the days where guests travelling with Celebrity are transferred to their hotel by limousine, taxi or private coach. After two or three circles of the entire airport terminals and the many drop-offs in San Pedro, we eventually arrived at our hotel, a distance of 25 miles from the airport, some 90 minutes later.

On arrival at the hotel, there was a letter from Celebrity advising us as to departure arrangements the next morning to join the ship. Luggage was collected from our rooms at the indicated times and the coach departed on schedule at 1.30pm for the short ride of about five minutes to the terminal building.

On arrival at the pier side, the first thing noticed was the massive queue, which snaked in many directions. We were advised that this was the queue or "line" for security. Some 125 minutes later we eventually reached the security control and were quite surprised that only two facilities were open for the search of some 1950 guests and their hand baggage.

It is obvious that Celebrity are only too well aware of such delays, as, whilst waiting in the queue, sandwiches, savouries and drinks were provided to waiting passengers. Fortunately, the weather was fine. Whilst one fully appreciates the need for meaningful security in this day and age, consideration should be given to providing additional search facilities and that Celebrity transfer guests overnighting on their air/sea package at an earlier time to the terminal, prior to the inbound departure day flight passengers arriving at pier side directly from the airport, bearing in mind that check-in and boarding commence much earlier.

After clearing security, check-in was swift and professional and a short time later we boarded the ship.

The Stateroom
Celebrity Summit, a "Millennium Class" ship, of some 91,000 tons entered service in October 2001. For this cruise, we had chosen Concierge Class accommodations. Our cabin, or stateroom was located on deck 9. On entering the vessel, we were given a lukewarm half glass of champagne and we were offered the opportunity to be escorted to our cabin. Initial observations were that the cabin was clean, spacious and comfortable. Not having travelled in this class of cabin before, we were not fully aware of what benefits this entailed so sought guidance from the Concierge in this regard. We were advised that these included...

Stateroom Amenities

  • Welcome Champagne.
  • Fresh Flowers
  • Selection of Fruit.
  • Afternoon canapés
  • Leather key holder
  • Binoculars for use on board.
  • Personalized stationery.
  • Oversized tote bag
  • Umbrella to use throughout the cruise
  • Tensions-absorbing pillow-top mattresses
  • Plush duvets
  • Designed room service breakfast menu
  • Bathroom amenities: Plush bath rugs
  • Oversized Egyptian cotton towels
  • Double-thick Frette bathrobes
  • Two hairdryers
  • A Hansgrohe showerhead
  • Selection of fine shampoos, body lotions, soaps, shower cap, breath mints and sewing kit.
  • A Menu of Pillows
  • Sofa Pillows.

    Priority Services

  • Express Luggage Delivery
  • Laundry and Pressing Service
  • Shoe Shine Service.
  • Extended Room Service
  • Dining and seating preferences
  • VIP invitation to events
  • Preference on Shore Excursions
  • Early Embarkation and disembarkation
  • Priority Tendering.

    Most of the above were available, others we had to ask for. It took six hours from our arrival at the pier until our luggage appeared at our stateroom - you could hardly call this express service! After having settled in the stateroom and on closer examination, we saw that there was dust everywhere - on shelves, on ledges, in cupboards, on the pictures. A Gideon's Bible was on top of the bedside unit - I was able to run my finger along it and leave a trace. In the wardrobes, there were plastic bags and other items obviously having been discarded by previous guests. Under the bed there were crumbs, and empty biscuit packagings, whilst on the balcony there were empty cardboard coffee cups and discarded cocktails sticks. Not the standard that one expects from Celebrity, and being perfectly honest, this was the first time in over a dozen cruises that I have ever encountered a problem of this nature onboard any of the Celebrity fleet. Another most noticeable thing was in respect of the balcony. Owing to the design of deck 10, (the deck above ours) - an open deck - this deck extends well over the sides of the ship, thus preventing the sun nearly all of the time from actually reaching the balcony areas - not much use to those who want to spend time sunning themselves in the privacy of their own balcony.

    Incidentally, very few of the balcony cabins on this ship have total "privacy"; most can be seen in one way or another from other decks/balconies. Beware, too, of cabins with connecting doors - this decreases the insulation levels thus noise travels and you can hear your neighbour's conversation even if they chat in low voices. Also, if your neighbours are smokers the smoke can magically make its way into the adjoining cabin.

    We spoke with the our room steward who apologised and explained that on turnaround days things are hectic and he did not have the time to pay attention to the smaller details as indicated by myself. I queried if such an amount of dust could gather within 24 hours? In fairness to him, while at dinner, he did clean the areas identified, but others not mentioned remained untouched. We also had to request simple items, like a "do not disturb" sign, note paper, laundry lists - things that should automatically be checked prior to any new occupation of staterooms.

    Onboard Entertainment
    We then went to the show and our first dinner on board.

    Previously the entertainment offered on Celebrity ships was good but nothing to write home about. However on this cruise, the entertainment on board this cruise was excellent. There was something for everyone. Special mention must be afforded to The Celebrity Singers and Dancers, the Celebrity Orchestra and those who presented the Cirque du Soleil and the Master Ventriloquist whose performances and presentations were outstanding. Music provided by other groups/solo acts in the various lounges throughout the ships was acceptable, though more variation would have been welcomed; 3 orchestral strings groups, a harpist, a guitarist and a string quartet, is a wee bit of an overkill. On many of the evenings, life on the Summit appeared to die at around 10.30pm - we found too many pre-dinner shows for 2nd seating guests. Unlike other ships where something major is happening in each lounge offering guests a choice, this just did not happen on the Summit. The "featured" entertainment programme although excellent was indeed limited. Timing of events in particular was badly planned - the Chocoholics Buffet and the Hawaiian Fruit Deck buffet were scheduled for 10.15pm, a time when guests on second seating were still at dinner. The Entertainment Staff were highly visible throughout the ship.

    Ship Planning and Appearance
    The programme of events for the following day - "Celebrity Today" was delivered to the cabins each evening. This was informative, but unfortunately did not appear to be checked for omissions or errors. On Easter Day, the biggest day in the Christian calendar, the notification of the time and location of the Catholic Mass was omitted - this caused many who missed this most holiest of celebrations a lot of personal distress.

    Omissions such as this and other minor matters gave an overall impression that there was a lack of attention to detail in many aspects on this cruise. Others being, that whilst the ship is spotlessly clean, streak marks could be clearly seen on glass, dark wood, and mirrored surfaces and especially on stainless steel surfaces in and around the elevators. Though when this was pointed out to staff, they indicated this was due to the materials being used to prevent gastro infections and these could not be wiped off for some 48 hours after application. Ashtrays remained un-emptied and litter bins the same. Clocks not advanced after time changes etc.

    Chairs are badly soiled and showing signs or wear and tear especially in the Rendez-Vous Lounge.

    Meals served from the main menu in the Cosmopolitan Restaurant, were again excellent - well presented, well prepared and expertly served by a most professional waiter and assistant waiter who quickly learned and always remembered our likes and dislikes. At each meal, they welcomed us with a smile and took a genuine interest as to how our day had been etc.

    However if one chose as an alternative steak, chicken or salmon for their main course, (these items are always available) - this was very much a hit and miss affair. On a number of occasions, we were unable to eat our steaks as they were either too tough, fatty and/or tasteless.

    The Assistant Maitre 'd for our sector in the dining room did visit the table each evening and gave a well-rehearsed spiel. If you did ask him a question about something not included in this spiel, or complained about the meal, this caused him complete confusion, panic and seemed to send him into a thither, which caused him to disappear from the main dining room floor until the next evening.

    There are a number of tables for two. Chairs throughout the restaurant do not have armrests.

    It amazes me that when booking a cruise, passengers are always asked as to what size of a table they wish to be seated at for dinner? Why? Very seldom does anyone take any notice of this. On this particular cruise this was plainly obvious with many guests playing musical chairs for the first week of the cruise. Other single guests found themselves alone at tables as other table companions who had asked for large tables, as had the single guests, demanded and were moved, but the solo guests request was like a cry in the wilderness. This was indeed bad restaurant management.

    Incidentally some guests had to ask if there was actually a Maitre 'd Hotel/ Restaurant Manager on board and in charge of the dining room. We never saw him on the ground floor level of the restaurant at any time, nor did he visit either our or any tables in our immediate vicinity throughout the cruise.

    There are a number of alternative options for dining, from Room Service which is available 24 hours a day, to the more casual Waterfall Café, A Hamburger Station, Pizza, Pasta and Salad Bar, a Sushi Café and of course the Aqua Spa Café for healthy choice all day dining. Each of these serveries offered the same type of fayre to be found on other cruise ships of similar ratings. The one main noticeable difference between other lines and Celebrity is that there is an abundance of staff available to assist in the carrying of trays to seating areas not only on the Summit, but also on all Celebrity Ships.

    The operation of the Waterfall Café is well executed, however food each day became repetitive and after a time all began to taste the same.

    The selection of fruit on this cruise was disappointing, just the basic melons, pineapples, grapes and oranges as core fruits. These on the whole were not ripe and were tasteless. Bring back the days when guests were offered as the norm, papaya, mango, kiwi fruit and the like. There seemed to be great use of canned and frozen fruits. The selection of breads and cheese was reasonable. However to make up for these "weaknesses" the range of deserts available was outstanding.

    For that Special Occasion the Normandie Restaurant for A La Carte Dining is open each evening, a cover service of USD$30.00 per person is added to each guests account who visit this restaurant. We did not eat in the Normandie, but reports from those who did were encouraging.

    There is no 24-hour dining in any of the restaurants on board, though coffee, tea and juices are available 24 hours a day from the Waterfall Café. There are no Midnight Buffets, but waiters roaming the various lounges each evening serving "Gourmet Bites".

    The Staff
    One thing that really sticks out on the Summit, is the immaculate dress and turnout of all staff from the cleaners right through to the senior officers on board and the friendliness of all the staff. In saying that it was only on a very rare occasion that you saw any of the senior officers other than the Captain and Staff Captain around the ship. I endeavoured to arrange a meeting with the Hotel Director on at least two occasions to discuss, what I considered to be fairly important matters, but he declined to meet with me.

    Stateroom Concerns Solved
    So now for our first nights sleep on board. As previously mentioned, deck 10 is an open deck and each time anyone even walked or worse, ran along this deck, boom boom boom, the noise when deck loungers were being moved early in the morning, most probably for cleaning purposes, the clatter and the bang that these movements made was unbelievable, them seemed to echo and probably with the stillness of the night the noise was magnified, but enough to keep us from sleeping. The next morning, I mentioned this to the Concierge that I was unhappy with our cabin and outlined to her some of the difficulties to date. Later that afternoon, there was a message from the front desk offering us an alternative cabin on a lower deck. This cabin was far more suitable and much more quiet. Full marks to Celebrity. Periodically for the remainder of the cruise, Guest Relations checked to see that "everything was in order" and could they do anything in addition to assist in making our cruise more enjoyable.

    Unfortunately, the weather on the voyage out to Hawaii was not kind to us. It was cold, wet and windy. There was noticeable movement throughout the ship and lots of empty places each evening in the dining room - this voyage did route us right across to Pacific Ocean One has to remember that The Summit is "a flat bottomed boat" and not a ship especially designed for oceanic crossings, thus increased movement can be expected. The weather did improve when we reached the islands, and on the return voyage.

    There is a vast wine list on board, with reasonable prices. Well-stocked bars and lounges are dotted throughout the ship. A Vodka and Coco-cola was $6.33 including gratuities, somewhat more expensive than on other cruise lines, especially British ships, but in saying that, you could really taste or should I say feel the alcohol in the drink. Throughout the cruise it was pleasing to note that none of the staff, either in the bars or the photographers were aggressive in their approach - unlike so many other ships.

    Other Shipboard Options
    At each port of call, there were many organised tours, offered by the shore excursion staff, these represented value for money, were good in content and operated on time.

    On a ship of this size, there is the usual range of facilities available; an Aqua Spa, a Casino, Children's Facilities, Shops, an Acupuncture at Sea Clinic, an Art Gallery and an Internet Café and Computer Centre. Though do be aware that Internet access is charged at $0.75. Per minute, though packages can be bought to reduce this cost down to about $0.50. Per minute not cheap at all.

    Being an inquisitive sort of a guy, having learned about Concierge Class, curiosity got the better of me and I just had to find out what extras, other than space, you received if you booked a Suite on a Celebrity ship, hereunder are the amenities provided for suite guests...

    • Welcome Champagne.
    • Butler Assistance with packing and unpacking.
    • Platinum Cards.
    • Personalised stationary and cards.
    • Butler Service.
    • Dining room seating preference.
    • Fresh fruit each day.
    • Fresh Flowers (1) for Penthouse suite only.
    • Canapés at 5.00pm or 7.00pm each day - according to dining seating.
    • Complimentary cappuccino and expresso, only inside the suite.
    • Complimentary use of bathrobes.
    • Celebrity Suite tote bag.
    • Delivery of requested board games, videos, CD"s from your Butler.
    • Full breakfast, lunch and dinner service in suite.
    • In suite afternoon tea, coffee with cookies and cake service at 4.00pm.
    • Newspaper delivery.
    • Opportunity to book in suite massage for $149.00 plus 10% tip.
    • Priority embarkation and disembarkation.
    • Express Luggage delivery.
    • Private Portrait sitting - not complimentary.
    • Priority tendering tickets.
    • Shoeshine service from your Butler.
    • 100% cotton oversized towels.

    As can be seen, there are not too many differences between Concierge Class and Suite Class, other than the size of stateroom and the price. I also understand the in-suite breakfast menu in Concierge Class has a wider choice than the breakfast menu offered to guests in suites.

    One thing missing though in both Concierge and Suite Class is that guests are not provided with slippers. On other 5-star lines, even guests in the cheapest of cabins are provided with these. Also guests who I spoke with who were occupying suites which were equipped with baths, indicated that bath oils or some type of water softener to be added to the water would have been welcome.

    "Captain's Club" Benefits
    Celebrity Cruises, like most other cruise lines offer a "loyalty club". With Celebrity it's called The Captain's Club. There are three levels - Classic (1 - 5 cruises) - Select (6 -10 cruises) and Elite (11+ cruises). Even as elite members, we were not offered all of the benefits that we were entitled to. When we enquired as to why these were not offered, we were rudely advised by the Hostess - "subject to availability". The benefits at all levels are basic compared to other programmes offered by other cruise lines. This is an area, which needs to be seriously looked at and re-evaluated. Like most other people in this age of increased competition, natural instincts direct most of us to go where we get the best value for our money and currently with Celebrity, this is one of their weakest areas of operation.

    If people thought that embarkation arrangements were bad, disembarkation was a total fiasco. Un-organised, chaotic and lack of any officer to make decisions or to take command and control of the situation. It did not help that the ship was late arriving in Los Angeles. 1950 passengers had to pass through US Immigration - all queuing at the same time thus resulting in snake like lines all around deck 4. Then a short time after the Immigration Inspection commenced, Celebrity announced the commencement of disembarkation whilst many of the guests being called to disembark still hadn't passed through Immigration. Utter confusion reigned and not an officer in sight to take charge or make decisions. This was the worst disembarkation at any port in all of my cruising career.

    Having sailed with Celebrity many times, some areas of this cruise caused disappointment but not to such an extent to ruin the overall cruise experience. Once in a while someone is disappointed and on this occasion it was us. The weaknesses identified are not typical of the usually excellent Celebrity standards and product. Knowing Celebrity management and their policies to provide excellence in all aspects of cruising for guests, appropriate action will no doubt be taken to avoid repetition.

    In summary, a reasonably good cruise experience but lacking in attention to detail in some areas.