April 16, 2012
Celebrity Millennium - Construction Cruise not Modern Luxury! This is our first time and also our last time on Celebrity due to poor management handling of various guest experience. 1st day: our in-room safe was not working - once place our valuable in the safe, the battery went out and we were unable to access our safe. The ordeal lasted more than 3 hours - kept on sending different crew member to resolve the problem, but no one could fix it - we ended up not using the safe through the entire cruise and hid our valuable in our suitecase under the bed. Toilet seat loose, almost off its hinges. Veranda is filthy, debris and remnant from previous guest not once cleaned during our 5-day cruise. Requested private table for two for second seating [prearranged 3 months prior to cruise] - was told by Celebrity reservationist to upgrade [by paying more money] to Concierge Class to get better dinner seating request - we agreed to the upsell and paid additional up charge to Concierge Class. First night, we were seated in a large table w/a group of other family - spent 1 hour just to get private table for two as we originally requested - they sat us in a make shift table below stairwell, over looking the bus station, service doors straight into the kitchen. Also, noticed that half of the dining room has brand new carpeting w/rich beautiful red colour, while our section has a drabby brown fading old carpeting. Service staff in general was not very happy or friendly - often expressed that they'll be in dry dock and they won't have any income, but still have to work. They were replying our our tips to support their family [back home]. Buffet cooks were very unfriendly, intimidating and some quite rude and uncaring toward guests, but very nice toward officers and fellow crew members.
Wrote to Celebrity CEO - letter was intercepted by Sr. Exec. Rep. - not once apologize nor acknowledge the construction concern ... offered $150 CAD toward future cruise on Celebrity. Celebrity expected to compensate our "botched" Western Caribbean Cruise by this offer [we spent this amount just on tips to the crew whenever we cruise on Holland America Lines].