by CRUISERS BEWARE
September 23, 2006
I would like to warn everyone who has any inclinations of going on a cruise with Celebrity Cruises/Royal Caribbean. In September my husband and I went on our honeymoon on the Milennium Celebrity Cruise. We purchased our entire package from Celebrity and spent an extremely large amount of money: $25,000 on this honeymoon - including the cruise itself, flights, food, drinks, and excursions.
We cruised 2 weeks on the Milennium without the pools, hot tubs, ball courts. Having worked in the travel industry in the past I had always wanted to go on a Celebrity cruise...what a BIG mistake that turned out to be. The service was absolutely horrible, most of the crew members were unfriendly, cold and miserable - I do not understand how they managed to be employed in the hospitality industry. We were shocked. The everyday activities were lame and the night life was minimal. I have been on cruises before and they have been quite lively.
Please Please Please I warn you to WATCH YOUR LUGGAGE and all your personal belongings. Do NOT take the staff's word when they tell you your luggage will be safe when you leave it for their safekeeping before disembarking the ship. We had made sure our luggage was safety locked up. When we got home to our surprise that some items we brought and purchased from our trip were STOLEN!(approximately $1000.00 worth). They even stole the video tapes from our vacation (our honeymoon memories - gone!) The tapes and videocamcorder we received as a wedding gift just a month before was stolen. (This was our first and last time we had to use it). I know thieves have no sentiments and they don't give a care as to what they steal and who they steal from. I could not believe what had happened! Trying to get any compensation from Celebrity Cruiselines is a JOKE! Not only did they steal our luggage they managed to lose another bag of ours from the ship to the carousal in Barcelona - less than 100 metres away. What a bunch of incompetent fools. This is no coincidence, these people are professionals so please be aware.
I can not believe after spending the amount of money we did Celebrity just brushed us off. The letter they sent back was like a slap in the face. I believe no matter how much money is spent on a vacation no one should have to worry about safety or their possessions especially because it is their job to safekeep their belongings. I am absolutely flabbergasted and appalled with what has happened and especially the lack of professionalism of this cruiseline.
Please I beg you to think twice before booking a vacation with Celebrity cruiselines/Royal Caribbean.
Take care all. Thank you for reading my review and think hard before booking Celebrity Cruises/Royal Caribbean