I'm writing this letter to express both praise and complaints about
our second cruise with Celebrity Cruise Lines, but first aboard
We had two adjoining balcony rooms, #9073 and 75. The
large sliding door was a nice plus and the room quite comfortable.
We were impressed with the speed our room steward and assistant
were able to get in and out in the morning after leaving the rooms
very neat and clean. My only complaint here would be that we had
asked on the first day, that we have ice delivered every afternoon
around 5pm, but only received it once or twice in eleven days. We
had to call every evening and were only able to get through about
half the time. As tacky as it may seem, if the passengers had access
to a machine as you do in a hotel, it would cause a lot fewer problems
in the long run.
We only saw our Maitre' D the first evening. When we traveled on
the Century in '97, we were visited by him almost every night, very
impressed with that. We weren't impressed with our waiter, Garrie,
at all. He spent very little time with us, difficult to understand,
made no eye contact with the table and spoke so fast explaining
anything on the menu that we had to ask him to repeat himself. When
my wife asked to have just an appetizer versus a main course one
evening, he said it couldn't be done. After that, we didn't bother
making any special requests. We were at a table for ten, and all
of us felt dissatisfied with his service. As a result, six of us
only ate a total of seven meals at his table. We did however, greatly
enjoy the Olympic Room. We dined there twice and felt it was well
worth the extra expense. The other alternative eating areas were
also a pleasure. The food was good and the crew kept up with the
cleaning of dirty tables for others to dine. The pizza stand was
quite good and the hamburger/hotdog area was a hit with anyone we
talked to...couldn't beat their french fries anywhere in the world.
The Cruise Director, Jim Cannon, was excellent. I can only guess
that he's well compensated for the job he does, as he could easily
be entertaining elsewhere with great success. He was knowledgeable
in many areas, including cameras, computers and dancing class instruction.
He had a great voice and was always enthusiastic in his presentations.
The pianist and comedian in the Celebrity Theater were great; however,
there should definitely, be some thought given to other decent entertainers
for a voyage of a week or more. Howard and Rose in the lounge, as
well as The Vibz at the pool were terrific. The movies shown in
the theater, other than Pearl Harbor, were quite second/third rate.
I believe there were only three different titles spread out over
eleven days. SPECIALTY ROOMS: The computer room was laid out nicely
with plenty of machines to go around; however, I'm sure the fifty
cent per minute charge kept the crowds down. There were a number
of classes given by a very knowledgeable staff member. The library
needs some looking into. It seemed as though the hours of operation
were very poor. I'm not sure why there is a need for a crew member
to be present to have it open, as the selection of books is quite
limited. When we traveled on the Century, the doors were open at
least during the day and early evening without a staff member present.
It just makes a nice quiet area to read even if you bring your own
The ship was laid out extremely well, easy to get around and very
well decorated. There didn't seem to be any problems with waiting
in any lines, things flowed quite nicely. The Olympic Room was a
major success. The Bad- Our server in the Main Dining Room was the
biggest drawback. Fortunately, we had nice dining experiences in
other parts of the ship. Never approached by the Maitre' D and asked
about the service at our table. Generally felt that the attitude
of the crew was much different from our experience in '97 aboard
the Century. We are thinking that possibly since the merger of Royal
Caribbean that year, the training has gone more towards RCC's standards.
We've been on two of theirs and that was our complaint with them,
very insincere. The Ugly- The Captain's Club advantages were a rip-off.
The point of early boarding and disembarkation was a major misrepresentation.
The disembarkation needs some organizing. The color coded bag tags
works well until you find that nobody pays attention at the gangway.
If you at least had to show your claim checks, I believe it would
cut into the large number of people that leave at first call, yet
not belonging to that group. Then once you arrive at the baggage
claim area, the aisle for walking was down the center, but the bags
were grouped by color on both sides of the traffic. If they were
grouped either one side or the other, it would have made finding
your luggage without crossing back and forth "through traffic".
After retrieving your bags and kin, street side was a mess. Those
who tried to be civil while finding a cab, ended up getting run
over by others who were stopping them in the middle of the street.
I strongly suggest that there be a line set up with ropes on the
sidewalk and a representative taking people in order to access a
cab. Things were getting stressful for everyone.