by R. DeBake
March 21, 2010
This was our ninth cruise but first with Celebrity. The Mercury ship had 3 back to back cruises with Norovirus outbreaks when we were notified that our cruise would be delayed 2 days for thorough cleaning. It would have cost us quite a bit to cancel flights & hotel, and thinking the ship would be the cleanest ship on the seas, went ahead with the trip.
The majority of the daily staff displayed such negative attitudes it seemed they didn't want to be there. There were very few smiles or eye contact and the service was slow and inefficient.
The food, entertainment & ports of call were fine, but the overall poor attitudes and below standard service created a very unpleasant environment on board.
We're willing to give Celebrity another try on a different ship, but not on the Mercury. After all, it's the officers who are responsible for crew & staff training and morale.