After reading so many great reviews of Mercury, we had high expectations. We've been to these ports before on a Carnival cruise, so our expectation was simply a short quiet break from the daily routines. Our understanding of Mercury Mexican cruises should fit nicely with our modest expectations - low key, decent service, good food and revisit of these portals. One of us is retired, cruised before and have liberal discretionary recreation expenditure. On paper, we are good match for Celebrity's target clients. So we thought.
With those criteria, here is our review.
The ship is beautiful, diligently maintained and the cabin services are as good as (if not better than) other cruise lines (3 we know first hand). The 0 announcement policy on PA ranked very high on contributing to our enjoyment scale and worked very well for we had an inside cabin which became pitch dark and totally quiet when we took our afternoon naps. So an A in the category of shipshape and peacefulness.
The at sea enrichment programs (4 days) were well put together for the ones we attended - the wellness series and the music series. We saw only 2 movies as we'd already seen the others. We sampled couple of other series too. Dancing was OK. We enjoyed the few times we were at the Rendez-Vous.
The spa was beautiful. Treatments were first class. We partook the massage, facials and consultations. We were happy with the exercise programs.
The nightly entertainments were typical of the cruise ship calibre - couple of really good ones and a few ordinary ones. Of course, almost everyone liked the cruise director.
The land programs were ok. We partook 3. A little too much shopping for our taste, except the horse ride on the beach. These horses were trained to walk in a straight line, nose to tail. Riders had no control of the horses at all. In that we felt a little like human cargos.
What disappointed us most was the dining experience. The food was good in general with many exceptional dishes. Deserts were alway great. So what was the disappointment? You may ask.
We had orders mixed up numerous times. My service had been purposedly missed several times (I can only speak for me). We are the most laid back and least demanding diners. Even so, we felt that we were manipulated (man handled?). This bad service continued throughout the cruise. In this case, mangement fell short in not able to corecting the problem.
After spending $300/day on Celebrity for 2, I feel a reportcard is due. Name and date are encoded for anonymity.