CruiseMates' Readers Cruise Reviews

Celebrity Cruises Mercury Mexico March 21, 2004

A Celebrity cruise is nothing to celebrate about- except if it's your first innagual cruise. If so, this one-week extravaganza from San Francisco to Cabo San Lucas and back will meet your expectations.But,please understand I have been spoiled rotten by Crystal Cruises who have treated me royally with the best customer service and cusine on the universe! But, Celebrity is not Crystal.First of all,over 1,900 guests were aboard and upon arrival at the pier, the 90-minute wait just to get checked in was not a good way to start off.Plus, I was almost cheated out of $20 by a porter who promised to take my luggage and that I would avoid the long lines. This was not true as I paid another porter $1.00 and still waited in line. On board the crew was cordial, but usually seldem smiled. The food in the dining room was wonderful and equal to Crystal and the broadway type shows were outstanding.

But, the downside of the Mercury was the inconsitant food at the buffet in the Palm Springs Court.THe lasangua was awful; the hamburger buns were always cold; the burgers were pre-cooked; french fries were also cold; a $20 charge to use the indoor jacuzzi was ridiculous; the theater movie screen was too small; there was just a limited amount of books in the library to take out; a very small jogging track was not appealing;there was a poor selection of video movies, none were recent releases;there was a constant breakdown of the computer server (this was due to poor weather conditions); also the 50-cent a minute charge to use the computer was prohibitive; the $2.27 charge for a soft drink was way too much. Plus,it didn't help us that the last two days coming back from Cabo we encountered 50-mile an hour winds and the 9-foot waves really caused a bumpy ride back to San Francisco. All in all I would rate this cruise a C with much needed improvements.

For those who might have thought about taking home a souvenir from your stateroom there was a printed letter left in our stateroom saying,"For those interested in taking a Mercury large towel home there will be a $28.00 charge that will be posted to your shipboard account. Boy, how's that for hotuspa! As far as "freebes" go, it was classy that each night our room steward would leave us a chocalate on our pillow. Though, if we thought of taking any of these home, we were reminded by the cruise director to declare these free chocolates on our customs form.

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