May 8, 2006
After not cruising on Celebrity for 2 years, (busy trying other cruise lines) we were anxious to see if they have changed. to our happy surprise for the most part the answer is no. The service and cleanliness is near perfect and we could not have had a more enjoyable cruise. We did find that the meats are not as tender as before, but on the whole everything was wonderful. The shows each night were fabulous. Especially the singers and dancers. They were the most professional group we have seen on any cruiseline.
The embarkation was not good, they were not organized and it seemed that they weren't sure on what they were to do with so many people who came earlier than the 1 pm boarding. But we made it thru the masses and finally were aboard one of our most favorite cruises. Alaska is a place not to miss. Even though my husband is disabled he was able to do enough of the tours to really enjoy it as much as the others who were on them with us.
We had a problem which could not be fixed, so we notified our TA when arriving home and he got it straightened out and we should be hearing from Celebrity shortly. The problem was a window washing machine stationed outside of our balcony. It made it hard for taking pictures, and as I have noted my husband is disabled and spends a lot of time on the balcony. it also was a concierge room and we were not told that there would be an obstruction to our views of the Alaskan scenery.
Our wait staff was some of the best we have had, and knowing that Celebrity does read the comment cards will move our waiter, Vernon Pilliay, to a higher position. His bright smile, personality and always trying to make it the best he could be. Even when we saw him in the buffet area he was always there to help us out. another thing I must compliment Celebrity on is how helpful they were in the buffet area, always someone there to carry my husband's tray for him. He uses a cane and this is the only company that seems to make it a point to help the disabled with this service. Another person I must mention is the asst. Matre D', Cassandra, she was the most enjoyable and quick to respond to any and all questions or problems. When she was told about how our table of 6 were having a hard time cutting our meats, she had the executive chef cooking our dinner meals for the rest of the cruise. Now that's what I call service! She made it a point to visit with every table in her area, when has that ever happened to us..... never. She is definitely going places in the company.
The tours were so much fun and informative, and debarking the ship after the cruise that morning was a sad time for us, but went very well. They had things moving along smoothly and had us in a cab for the airport in no time. I would definitely recommend this cruise to anyone who wants to have a relaxing, enjoyable and informative Alaska cruise, especially if you are disabled. Not having to sit in a bus tour for long hours was a pleasure.
We made our own flight reservations, and we also booked the hotel that Celebrity had offered, but did it on our own because the cost was much lower doing it ourselves. Tuscan Inn, a Best Western property, was right near Pier 39, where everything comes together for sight seeing San Francisco. It is a lovely smaller hotel with a nice Italian restaurant that serves breakfast, lunch and dinner. Also having a happy hour around the fireplace in the main lobby with free wine, beers, sodas, and orderves. Don't know if this is allowed, but we returned to Scoma's seafood restaurant, a wonderful place to eat on Pier 47. After 5 years they haven't changed one bit, and even the price on the menu was the same.
One more thing is to tell you all to join the roll call for your ships, we have met so many wonderful people who have become friends. It just makes the time on the cruise even more enjoyable. Please email me if you want any furture information.