by Sandra Manning
September 25, 2010
The Constellation is a well managed and the service is excellent. The major problem is with the cabin beds. We had a suite and the mattress's were so old and lumpy, we hardly slept at all even with the steward trying his best to solve the problem. One of the 'covers' provided had pee stains. Then how about - put one other lumpy mattress on top of the already lump. Almost fell out of the bed. We were told "the ship" had NO new mattress and they could do nothing more.
When we complained - we received a $89.00 refund WOW! Returned the check with the message, "We will no longer cruise with Celebrity." Just returned from a cruise with Norwegian - the mattress are NEW, LONGER AND WIDER and double sheeted. They have our business.
PS: Finally, after 4 days - I just bought my own foam cover in Spain.