by Linda Carlson
September 15, 2007
We have just returned from our third Transatlantic cruise and the first one on the Celebrity Constellation. You need to know that we are very happy with RCCL and that it has been our preferred cruise line for 18 past cruises. We also believe that everything that we had read said that Celebrtity Cruise Lines is rated higher and so our expectations were greater. We sailed with 33 friends and family so our overall experience does not only reflect our opinion.
We stayed in the Concierge Cabins on deck 9 and our room and service were excellant. Would I pay the difference we paid for this service again? No, but it was worth trying once. $400.00 for a bottle of Champagne and floweres that we had for 9 days, a pillow menu and heavy robes did not make up for the cost.
Our main complaint was the cost of everything onboard. Everything was higher than RCCL -- up to and including Bingo, Drinks, Pictures and Alternative Dining (not to mention the Diamond Club Benefits). Celebrity really does not have a great rewards program for the people that serve them the best.
The other complaint by the entire group was no communication. We had a major tender problems in England, high seas on the crossing, stayed in one port in Canada and changed one port, plus the power went out almost every night. Wake up calls happened for us three times at 3:15 A.M. (due to power outages). There was little or no communication. Some first-time cruisers in our group were very worried about their safety.
We are very sorry to report that this was not our favorite cruise and we will probably not cruise Celebrity again.