by unhappy customer
April 12, 2009
We sailed to Puerto Rico, St. Martin, and St. Thomas on the Carnival Triumph. We endured seven days of a horrible sewage smell all over the ship. Reported it to the front desk and they denied a problem existed and offered no help or suggestions whatsoever, nor told us about their satisfaction guaranntee program whereby you can notify the front desk and then get off at the first port of call with a full refund. We were not told about this.
We asked for a refund and Carnival refused. This is poor customer service, so beware of sewage smells!
You will get no help from the front desk personnel, nor from their Customer Service department. Try Royal Carribean Cruise Line instead. They are of a higher class and provide great customer service.