by Tom & Mary Milano
April 10, 1999
Our agent recently called us that he had a fax special for the Carnival Imagination. The Carnival line was one line we didn't intend to book with, but the price of the fax special was so unbelievably low we decided to give it a try. This proved to be a huge mistake. If this had been our first cruise, we would never had cruised again.
There are no hair dryers in the bathroom. Also there wasn't any shampoo or lotion or any of the other goodies you normally find.
Food and Service:
And finally, the worst of all, the Bay Marie serving stand that ran down the full center of the dining room, is a real no-no. This is an area where the waiters got their soup, some appetizers and assorted items for the table. These areas are supposed to be concealed in a fashion that are out of the diners sight as much as possible. It is a poor way to expedite service detracts from the over all appearance of the dining room.
The food was not bad. In fact some of the entrees were excellent. The service was poor except for the bar girl Kathleen. The bus-girl was in a dither and couldn't get coordinated with the waiter.
Their were bare feet everywhere. Many people walked along the promenade in bare feet. They even danced in bare feet in the lounges. On formal night, you could walk along the promenade and see people in shorts and tank tops. It is one thing to go casual, but this was a bit much. We met a number of people at open breakfast and open lunch that had the same experience as we did and were very disappointed and would never book Carnival again. In our opinion, being retired owners of a peoples business, this type general atmosphere will not enhance their image.
I write this critique for you from our personal perspective. We took our first cruise in May of 1996. We became addicted and since then have made 12 cruises in the last 35 months and 5 of those in the last 7 months. If we had booked Carnival for our first cruise, we would have never cruised again.
It is not very pleasant having to write such a negative review. I would much rather be able to tell you of the many nice things that took place, but unfortunately that was not the case. It was a terrible experience. If we can answer any questions, E-Mail us.