by Cathy McAden
August 6, 2012
Let me just say CARNIVAL just wants your money after they get your credit card they could care less about you. We was lied to. We was told we would get rembursment for something that was canceled never have...after many calls the customer service on the ship is long lines only to get no answers...Oh the lady with the cruise line who was booking my trip was nice real sweet as sugar so helpful....after you get back try calling that phone number they have you blocked you go to another team who could care less....the food lines was long sometimes there was no tables to eat at but only outside. It tasted like it came out of a vendig machine to me...if you are going to the half moon island look out pretty place if you can ever get over there...they give out numbers you have to wait until you are called half the day was gone by the time we got over and they took up the food at 2:00 so we got no lunch my daughter is diabetic and here we was on island notthing but beer and mixed drinks and they had canceled taking people to the ship because of heavy swells. I had to walk for an hour looking for someone who cared and worked for the boat so we got on the island and an hour and a half later we was leaving it no fun no food and they stuff us in the bottom of a boat with windows closed and smell of gas I got sick passed out and they charged me $90 for some air...so my whole day was shot to hell...
This was to be my last vacation with my daughters who was off to college I am a single mom so I was wanting it to be a good memorable trip for all of us and it was as I call it the trip to hell the captain sends out a letter to everyoe to apologize for that day...but the trip only got worst. You could never get into the pools because they was small and was full of little kids jumping there was no enjoyment but at the dining room table at night ordering some food that did not taste like paper...but even waiting to get into the room peope was in the hall way pushing to get in.
I wrote carnival a 12 page letter of my tip there was not many high lights on there I get back a 4 line we try to make everyone have a fun filled trip and memorable one best wishes....HELLO..HELLO I just sent you12 pages of all the paroblems we had and even pictures to back it up paid to have it signed for and thats all I got back from them...
I feel they are laughing all the way to the bank ....they got my money I got the trip from hell and my daughter and I have never told anyone we even went on a vacation this year and if we are ask we start to get upset and well this should tell you stay away....spend your money on a real boat that cares....if you want to got on the worst trip of your life go on a canival boat....but do not say I did not tell you ahead....They will never get another penny or good word from me....Thank you again Carnival for the hell cruise....and this was my first one and will be my last with you people......